UPDATED FEB 24, 19:00 (PST)
We have now fully resolved this issue. All of your ranking data and graphs should now appear complete and accurate. If you encounter any issues, please contact us at support@getSTAT.com.
We appreciate your patience as we worked through this issue. If you have any questions, don’t hesitate to reach out and talk to us.
Regards,
Rob, and the STAT Team,
UPDATED FEB 23, 9:00 (PST)
We’ve spent the weekend implementing a solution to this issue, and we’re happy to report that all systems are now returning to normal. We anticipate the completion of 75% of our crawl today, and a complete crawl tomorrow. This means that your rankings will fully return to normal by Wednesday, February 25th.
We apologize for any inconvenience this may have caused you or your team. Please get in touch if you have any questions or concerns.
Rob, and the STAT Team.
NEW ISSUE
Today we encountered significant problems in our upstream network which have prevented us from collecting rankings.
We are actively working on a solution, and will keep this thread updated as we implement a fix.
You will notice a disruption in your available ranking data until we have a solution in place.
Please, get in touch if you have any questions.
Rob, and the STAT Team