[RESOLVED] Knowledge Graph Parsing Issues

Good news! You should start seeing knowledge graphs being properly attributed in STAT and reflected in your 2021-01-22 data.

If you have any questions, please don’t hesitate to drop us a line at support@getstat.com!

Cheers,
Your Moz Team


[UPDATE] 2021-01-20

Our team has made some progress! We plan on deploying a fix to address the results that are being incorrectly attributed to Google —by tomorrow.

We’ll post another update once the fix is implemented and let you know when you should expect to see the results in STAT.

Please reach out to support@getstat.com if you have any questions!

Cheers,
Your Moz Team


[UPDATE] 2021-01-19

Our team is still working around the clock to resolve these parsing issues. We’ll make sure to post another update before the end of the day tomorrow.

Thanks for your ongoing patience. Again, please drop us a line at support@getstat.com if you have any questions or concerns about this at all!

Cheers,
Your Moz Team


[UPDATE] 2021-01-18

We’re still working on sorting out these parsing issues.

We really appreciate your patience and look forward to resolving this as soon as we can. We’ll make sure to post another update on here tomorrow.

As always, if you have any questions or concerns please reach out to support@getstat.com!

Cheers,
Your Moz Team


[NEW ISSUE] 2021-01-18

Heads up! We’ve come across a couple of knowledge graph parsing issues. This first one is showing knowledge graphs being incorrectly attributed to Google under the archived SERP tab. The second is showing a jump in the number of knowledge graphs appearing in the archived SERP tab starting from January 13th onwards.

We apologize for any inconvenience these issues may be causing and rest assured, we’re working to make sure this gets completely resolved ASAP to avoid any further impact. Our team is on it.

If you have any questions or concerns, please don’t hesitate to reach out to support@getstat.com!

Cheers,
Your Moz Team