We’re pleased to let you know that we’re starting to see complete smartphone SERPs—the fixed worked!
Thanks for your patience as our team worked tirelessly to solve this problem. Our Data Collections Team notified us that this parsing issue was the result of Google making changes to its HTML.
As per usual, if you have any questions or concerns you can always reach out to our Support Team at support@getstat.com!
Cheers,
Your Moz Team
April 2, 2020
We expect to see complete smartphone SERPs starting to roll in as our crawl finishes up today around 5 PM PST.
We appreciate your ongoing patience as we wait for this to wrap up. As always, if you have any questions or concerns, please reach out to support@getstat.com!
Cheers,
Your Moz Team
April 1, 2020
We’re currently testing a fix for this parsing issue that our Data Collections Team is planning to deploy today. If all goes well, we expect to serve complete smartphone SERP data by tomorrow. We’ll post another update then to confirm whether this plan stayed on track or if we’ve run into any unexpected roadblocks.
As always, if you have any questions or concerns about this please reach out to support@getstat.com!
Cheers,
Your Moz Team
March 30, 2020
We’ve run into a parsing issue that may be impacting some of your smartphone keywords. As a result, you may see a drop in your keyword rankings as well as incomplete SERPs in the archived SERP tab.
Our Platform Team has made this issue their top priority and they’re currently working around the clock to fix this. We’ll make sure to post another update within the next couple of days.
As usual, if you have any questions or concerns around this at all, you can always reach out to support@getstat.com!
Cheers,
Your Moz Team