We’re thrilled to report that we’ve hit our revised resolution date! We’ve successfully corrected the data impacted by the latest parsing issue. Data from July 17-23 is officially good to go.
If you have any remaining questions or concerns, you can always reach out to support@getstat.com!
Cheers,
Your Moz team
[UPDATE] July 30, 2019
As an update to our post on July 23, we continue to work on correcting the parsing issues that are now affecting data from July 17-23.
Unfortunately, due to the complex nature of correcting these issues, we will not be able to meet our original target date of August 2.
We appreciate that this is longer than we had anticipated and sincerely apologize for the holdup. Thank you for your ongoing patience as we continue to work diligently on resolving this issue for all those affected.
If you have any questions or concerns, please don’t hesitate to reach out to our Help Team at support@getstat.com!
Cheers,
Your Moz team
[UPDATE] July 23, 2019
We’ve made progress in addressing the recent Google changes. July 22nd data onwards should be back on track starting tomorrow.
We aim to have the remaining impacted data from July 17th-21st corrected in-app by August 2nd.
We’ll post another update early next week. As always, feel free to fire off any questions to support@getstat.com!
Cheers,
Your Moz team
[UPDATE] July 22, 2019
Thanks for your patience while we continue to work through the Google changes that started to impact our data on July 17th. We’re treating this as our top priority and plan to have this data corrected in-app by the end of next week, by August 2nd.
We’ll make sure to post more updates along the way when they become available. As per usual, feel free to send any questions to support@getstat.com!
Cheers,
Your Moz team
[UPDATE] July 22, 2019
Heads up! We’re seeing parsing issues again over the weekend and today —this is currently our top priority.
We’ll have another update by 5 pm PST today. Our sincerest apologies for the ongoing impact here and please feel free to reach out to support @getstat.com if you have any questions at all!
Cheers,
Your Moz team
[UPDATE] July 19, 2019
We’ve got some good news! We’ve pinpointed the root cause of this issue —a Google change—in our parsing. Data for July 19th onwards will be back to normal.
We’re sorry for any impact and inconvenience this has created. If you have any questions, you can always drop us a line at support@getstat.com!
Cheers,
Your Moz team
[NOTICE] July 18, 2019
We’ve come across a parsing issue that may have impacted ranking data over the last few days. We’ve made this a top priority and we’ll have another update by 10 am PST tomorrow morning. We’re sorry for any impact you see but we’re on it!
If you have any questions or concerns, you can always reach out to support@getstat.com!
Cheers,
Your Moz team