UPDATED: Aug 4, 2016 at 9:30 am (PST)
We’re happy to announce this issue has now been resolved. All ranking and share of voice data should be appearing in STAT for those clients affected. Thank you for your patience!
The issue of delayed ranks has now been resolved. All of your ranking data for August 1 is available in STAT. Some clients, however, may still experience inconsistencies in their share of voice data. This issue should be resolved by 5:00 am PST tomorrow, August 4.
We will resolve this post at that time.
We have identified an issue that has resulted in delayed ranking and share of voice data for some clients for August 1.
The team is busy re-parsing that data to get it back into STAT. We’re aiming to complete this process and have all of your rankings, share of voice, graphs, reports, and bulk exports up to date by 9am PST tomorrow, August 3.
We do not expect this to delay your August 2 data.
As we work closely with our development team to get this data as quickly as possible, we will continue to keep you in the loop. In the meantime, if you have any questions, please email support@getSTAT.com