We’re relieved to report that the fix Engineering deployed earlier today was successful.
As for the next steps, we suggest you clear all outstanding jobs and recreate them as soon as possible. This will minimize any further delay in receiving these outstanding bulk jobs you’ve been patiently waiting for.
We truly appreciate your patience and cooperation with this outlier of a situation. Once again, feel free to reach out to support@getstat.com if you have any remaining questions or concerns.
Cheers,
Your Moz Team
UPDATE: June 15, 2021
Engineering is currently testing out a solution that they expect should resolve this issue once and for all. We truly apologize for this huge delay in getting this cleared up and we look forward to sharing another update by the end of the day today.
If you have any questions or concerns about this you can always drop us a line at support@getstat.com!
Cheers,
Your Moz Team
UPDATE: June 14, 2021
While many of the previously outstanding bulk jobs are available this week, our team is continuously catching up due to a large increase in the number of bulk jobs being added to the backlog.
While some clients have larger backlogs than others, some outstanding jobs will be completed within the hour.
Engineering has deployed some code that is speeding up this process for any jobs that remain outstanding as well as keeping us ahead of the new jobs that are consistently being added.
We sincerely appreciate your ongoing patience with this rare situation. As always, please reach out to support@getstat.com if you have any questions or concerns!
Cheers,
Your Moz Team
UPDATE: June 10, 2021
Our Engineering Team has continuously been working on re-running these outstanding bulk jobs all week and will continue to do so until they’re all available. We expect most jobs to be in your hands as soon as possible. If all goes as planned, all outstanding bulk jobs— including those that were added in the second half of this week —should become available by tomorrow afternoon.
We really appreciate your ongoing patience with this exceptionally rare circumstance. As always, feel free to reach out to support@getstat.com if you have any questions!
Cheers,
Your Moz Team
UPDATE: June 9, 2021
Our team is still working around the clock to get these outstanding bulk rank jobs to you. Thanks for your ongoing patience while we continue to regenerate these reports. We’ll make sure to post another progress update tomorrow.
Feel free to send over any questions or concerns to support@getstat.com!
Cheers,
Your Moz Team
UPDATE: June 8, 2021
We’ve made some progress but we’re still re-running the remainder of these outstanding bulk jobs. Some jobs have completed since we’ve reported the issue but we anticipate it might take the remainder of this week to complete all of them.
We’ll make sure to continuously post updates on this page until this is fully resolved. We appreciate your patience while we work around the clock to get this done.
If you have any questions or concerns about this you can always reach out to support@getstat.com!
Cheers,
Your Moz Team
NEW ISSUE: June 8, 2021
We’re currently experiencing a delay in delivering some bulk rank reports.
Our team is working around the clock on re-running and delivering these outstanding reports as soon as possible. We apologize for this inconvenience and we’ll make sure to post another update on this issue later today.
As always, if you have any questions or concerns about this you can always drop us a line at support@getstat.com!
Cheers,
Your Moz Team